How Our Payment & Refunds Work
To confirm your booking with Yachts MiamiVice, we collect a 50% deposit, with the remaining balance due 24 hours before your charter. The deposit covers the charter and any confirmed add-ons (catering, private chef, decorations, transportation, etc.), which we use to prepay our vendors and crew so everything is ready for your day on the water. Because these commitments are made in advance, the 50% deposit is non-refundable. The cancellation terms below explain your rescheduling options.
Section 1
Customer-Initiated Cancellations
The following policies apply to cancellations requested by the customer which are non-weather related, or to "no-shows" at the scheduled charter time.
50% Deposit is Non-Refundable
A
50% deposit is required to confirm every booking, and it is
non-refundable under any circumstance. We prepay our captains, crew, yacht owners, and add-on vendors (caterers, chefs, decorators, etc.) in advance to secure your booking — once these commitments are made, they cannot be recovered.
| Timing | Outcome |
|---|
| 7 days or more before your charter |
Reschedule offered — deposit is non-refundable, but we will make every effort to reschedule (see conditions below) |
| Less than 7 days before your charter |
No refund — full amount paid is forfeited; reschedule at our discretion only |
| "No-shows" (guests who do not arrive at all) |
No refund — full amount forfeited |
Reschedule Conditions (7+ Days Out)
If you cancel
7 or more days before your scheduled charter, we will make every effort to reschedule your booking under the following conditions:
- Reschedule must be completed within 12 months of the original charter date
- Reschedule applies to the same yacht originally booked
- Subject to yacht and crew availability on the requested new date
- Holiday or special-event pricing may apply if the new date falls on a peak day — the price difference (if any) is the client's responsibility
- If no mutually agreeable date can be found within the 12-month window, the deposit remains forfeited
Late Arrivals Are Not No-Shows
Arriving late does not count as a no-show. Your charter operates on the
originally scheduled end time, regardless of when you arrive. For example, if your charter is booked for
12:00 PM – 4:00 PM and you arrive at 2:00 PM, your charter still ends at
4:00 PM.
As an alternative to a refund, we always offer to reschedule your charter to a mutually agreeable date and time — we'll work with you to find something that fits.
After you submit a booking inquiry through our website, our team reviews your request against live availability. Once we confirm the yacht is available, our agent will contact you to arrange a 50% deposit, which locks in your reservation. The remaining balance is due 24 hours before your charter. We accept multiple payment methods including Zelle, Apple Pay, Venmo, Cash App, and credit card via Square. Every confirmed booking includes a unique reference code that you'll receive by email for future communication.
Section 2
Booking is Non-Transferable
Charter bookings are issued in the name of the main charterer and cannot be transferred to another person. The main charterer named on the booking must be present at the time of the charter and must be the person signing the Charter Agreement. If you're unable to attend, please follow our standard cancellation or reschedule process.
Section 3
Inclement Weather Policy
🛟 We will never put your life in danger. Your safety is the most important thing.
We can operate with light rain and moderate weather conditions. However, when the weather turns severe, we receive notifications directly from the U.S. Coast Guard, and in those cases we are required to cancel your charter.
If we cancel due to severe weather before your charter begins:
- We will make every effort to reschedule your charter to a mutually agreeable date and time — at no additional charge.
- If we cannot find a mutually agreeable new date and time, we will fully refund the charter portion of your payment. Add-on refunds (catering, private chef, decorations, transportation, etc.) depend on each vendor's individual cancellation policy — these are third-party services and are not under our control. However, we will make our best effort, especially for last-minute weather cancellations, to recover and return as much as possible from our vendors.
If the weather changes during your charter and becomes dangerous:
- The captain will return to the marina to ensure everyone's safety.
- Your charter payment stands, but the unused time is added as a credit toward your next charter with us. This credit can only be used toward a future booking with Yachts MiamiVice.
📌 Example
Your charter is booked for
12:00 PM – 4:00 PM. At 2:40 PM the weather turns dangerous and the captain must return to the marina, dropping you off at 3:00 PM. You've used 3 hours of your 4-hour charter — the remaining
1 hour is added as a credit toward your next booking with us, on the house.
Captain's Call
The decision to cancel due to weather is made
solely by the captain. If you decide to reschedule on your own accord (when the captain has not cancelled),
standard customer-initiated cancellation terms apply (see Section 1 above).
Section 4
Dangerous Conditions
We do not sail in dangerous conditions under any circumstances. This includes:
- Heavy rain
- Lightning
- Severe winds
- Rough seas
- Active Coast Guard weather warnings
In the event of a cancellation by the captain due to severe weather or mechanical failure:
- Your charter will be rescheduled to a mutually agreeable date and time at no additional cost to you, OR
- We will fully refund the charter portion of your payment. Add-on refunds depend on each third-party vendor's policy — we will do our best to recover as much as possible.
Our captains are experienced professionals, and their judgment prioritizes the safety of every guest on board. Their decision is final.
Section 5
How to Cancel or Reschedule
To cancel or reschedule your charter, contact us through any of the following:
Please include your booking reference code (provided in your confirmation email), the name of the main charterer, and the original charter date so we can locate your booking quickly.