Cancellation Policy

Customer-Initiated Cancellations

The following policies apply to cancellations requested by the customer which are non-weather related, or to "no-shows" at the scheduled charter time.

As an alternative to a refund, we always offer to reschedule your charter to a mutually agreeable date and time — we'll work with you to find something that fits.

After you submit a booking inquiry through our website, our team reviews your request against live availability. Once we confirm the yacht is available, our agent will contact you to arrange a 50% deposit, which locks in your reservation. The remaining balance is due 24 hours before your charter. We accept multiple payment methods including Zelle, Apple Pay, Venmo, Cash App, and credit card via Square. Every confirmed booking includes a unique reference code that you'll receive by email for future communication.

Booking is Non-Transferable

Charter bookings are issued in the name of the main charterer and cannot be transferred to another person. The main charterer named on the booking must be present at the time of the charter and must be the person signing the Charter Agreement. If you're unable to attend, please follow our standard cancellation or reschedule process.

Inclement Weather Policy

We can operate with light rain and moderate weather conditions. However, when the weather turns severe, we receive notifications directly from the U.S. Coast Guard, and in those cases we are required to cancel your charter.

If we cancel due to severe weather before your charter begins:

• We will make every effort to reschedule your charter to a mutually agreeable date and time — at no additional charge.
• If we cannot find a mutually agreeable new date and time, we will fully refund the charter portion of your payment. Add-on refunds (catering, private chef, decorations, transportation, etc.) depend on each vendor's individual cancellation policy — these are third-party services and are not under our control. However, we will make our best effort, especially for last-minute weather cancellations, to recover and return as much as possible from our vendors.

If the weather changes during your charter and becomes dangerous:

• The captain will return to the marina to ensure everyone's safety.
• Your full charter payment stands, but the unused time is added as a credit toward your next charter with us. This credit can only be used toward a future booking with Yachts MiamiVice.

Dangerous Conditions

We do not sail in dangerous conditions under any circumstances. This includes:

• Heavy rain
• Lightning
• Severe winds
• Rough seas
• Active Coast Guard weather warnings

In the event of a cancellation by the captain due to severe weather or mechanical failure:

• Your charter will be rescheduled to a mutually agreeable date and time at no additional cost to you, OR
• We will fully refund the charter portion of your payment. Add-on refunds depend on each third-party vendor's policy — we will do our best to recover as much as possible.

Our captains are experienced professionals, and their judgment prioritizes the safety of every guest on board. Their decision is final.

How to Cancel or Reschedule

To cancel or reschedule your charter, contact us through any of the following:

Please include your booking reference code (provided in your confirmation email), the name of the main charterer, and the original charter date so we can locate your booking quickly.